Assistant Manager (Operations)

Cinnaworld Guyana Inc. (Cinnabon)

Location: Georgetown, GY

Responsibilities:

i. Assist in managing the day-to-day branch operations with the goal of increasing sales, reducing expenses and maximizing net operating income in accordance with monthly budget;

ii. Assist in driving and delivering periodic operating plans including sales, profitability and management and employee turnover targets;

iii. Assist in directing and coordinating the activities of all staff though work plan priorities in liaison with the Operations Manager;

iv. Assist in conducting and monitoring monthly physical inventory;

v. Assist in monitoring inventory levels, production and wastage to ensure adequate control of cost of goods without compromising product quality;

vi. Encourage teamwork and high levels of staff morale through conflict resolution, coaching, bi-monthly meetings and daily communication to branch staff and operations manager.

vii. Assist in monitoring staffing levels and labour costs to maximize efficiency and control expenses;

viii. Assist in determining staffing needs and scheduling of all staff including personal schedule;

ix. Assist in monitoring product quality and customer service to ensure requisite operational standard.

x. Assist in the preparation of Performance Reviews for support staff

xi. Direct and supervise the ongoing and periodic cleaning and maintenance of all equipment and physical facilities in accordance with manufacturers’ instructions and applicable health standards and company guidelines;

xii. Assist in monitoring customer preferences and directing innovative guest interactions and suggestive selling techniques via sampling in front of the bakery, behind the hot plate and at the register on a daily basis;

xiii. Maintain a working knowledge and understanding of relevant accounting processes (Profit and loss, cash flow, accounts payable and receivable and operating profit);

xiv. Respond and resolve customer complaints to achieve satisfactory resolutions;

xv. Assist in monitoring and ensuring compliance with all company policies and procedures and report breaches to Operations Manager;

xvi. Assist in ensuring that employee attendance and payroll records are accurate and up-to-date and that time card reports are submitted weekly;

xvii. Assist in ensuring the prompt completion and transmission of end of day reports and petty cash reports and submit on a daily basis to Accounts Department;

xviii. Assist in managing back office administrative duties in an accurate and timely manner;

xix. Assist in operating the bakery against “critical few” and full field review standards;

xx. Participate in monthly meetings as directed by Operations Manager and Managing Director;

xxi. Assists in the training of new entrants; 

xxii. Any other relevant duties.

Requirements:

i. At least three (3) years’ experience in a similar position in food service and/or retail environment;

ii. At least one (2) year supervisory experience;

iii. Bakery experience would be an asset;

iv. Associate Degree in Business Management; Hospitality; or Food and Nutrition would be an asset.

v. Working knowledge and understanding of financial statements and reports;

vi. Demonstrated ability to positively effect sales and profitability;

vii. Superior decision-making, problem-solving and analytical skills; 

viii. Superior conflict-management abilities;

ix. Excellent time management skills;

x. Excellent communication skills both verbal and written;

xi. Excellent interpersonal skills and a collaborative management style;

xii. Excellent computer skills and proficient in excel, word, outlook, and access.