IT Customer Experience Deputy

NSB Omega is searching for a IT Customer Experience Deputy for out large Oil & Gas Client in Houston, TX. 

Assignment Description

The IT Customer Experience Deputy will report directly to IT Manager. This position plays a crucial role in ensuring a positive and efficient experience for end-users within the organization. This position involves handling various tasks related to IT service requests, mobile billing, finance, and general administration. The specialist collaborates with cross-functional teams, analyzes technical issues, and contributes to system improvements.

Roles & Responsibilities

  • Request fulfillment (e.g., ServiceNow requests, digital investigations)
  • Mobile billing administration (e.g., MobiChord, billing disputes)
  • Finance & contract administration (e.g., product billing, renewals)
  • Small CX projects
  • General administration (e.g., documentation 

Responsibilities:

  • Collaborate with cross-functional teams to design, develop, and maintain software applications.
  • Analyze complex technical problems, propose solutions, and implement them effectively.
  • Contribute to system architecture discussions, ensuring scalability, performance, and reliability.
  • Handle ServiceNow requests and digital investigations promptly and accurately.
  • Manage mobile billing processes, including handling disputes and working with tools like MobiChord.
  • Finance & Contract Administration: Assist with product billing, renewals, and related financial tasks.
  • Participate in small customer experience (CX) projects, contributing to improvements and enhancements.
  • General Administration: Maintain documentation, organize files, and handle administrative tasks as needed

Qualifications

  • Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration abilities.
  • Familiarity with ServiceNow and mobile billing tools is a plus.

Duration
1 Year(With Possibility of Extension)

Location
Houston, TX


More Information

Contact

Drew Ludlow
+17134245453
Location

Houston, TX

Client

Project

TBA

Position ID

67018