On the road to Zero Bugs
Omega 365 has worked hard to improve the quality and stability of its products. Through consistent teamwork across departments, substantial progress has been achieved in reducing bugs and delivering a reliable, resilient system. The Zero Bugs initiative supports this ongoing effort, emphasizing quality at every stage of development.
Published: 07. November 2024.jpg)
Every team member is fully committed to maintaining high quality and minimizing bugs. The aim is not only to reduce known bugs but to sustain this standard over time.
“We know this isn’t a quick fix. Recently, our team has slowed the pace of major changes to the product, allowing us to focus on this objective and bring us closer to reaching our goal. We’re committed to working closely with all our product managers, as we understand how important this stability is for both Omega 365 and our clients,” says Karina Hovden Stava, Quality Manager.
The testing team at Omega 365 plays a crucial role in this quality effort. In Ølensvåg, Olga Sigmundstad, Olena Kolisnychenko, and Anita Øygard conduct manual process tests a full day before updates are deployed, reviewing a substantial portion of the changes implemented by developers.
“This early testing helps identify and resolve potential issues before they reach the broader user base, providing an extra layer of quality assurance. By catching and resolving issues sooner, testers contribute significantly to a more reliable and higher-quality product, enhancing the stability and reliability that Omega 365 and its clients rely on,” says Sigmundstad.
The Ops Centre, focused on enhancing software stability and client satisfaction, has joined this challenge to elevate the quality and stability of Omega 365’s products. Working alongside all product teams, the Ops Centre is determined to achieve this goal by finding more efficient methods, refining workflows, and creating a sustainable, bug-free product experience.
“We know this isn’t a one-day job. Being a relatively young team, it’s a big challenge for us. But we are committed to working closely with product managers so that our Ops developers can gain deeper insights into the issues our clients may face,” says Ops Centre Department Manager, Aleksej Širokij.
“We see ourselves as playing a vital role in enabling our product managers to focus on enhancing our products, while we take charge of ensuring stability. Like a basketball team, we need a strong defense to give our best shooters the space to score,” adds Širokij.
The Ops Centre currently operates in two shifts, with a Rapid Response Team addressing critical issues across different time zones.
“This has already had a positive impact, and we’ve received valuable feedback from implementation teams in various regions,” he adds.
Recently, the Ops Centre has also taken on responsibility for deploying updates, as well as managing cybersecurity and technical services. This expanded role enables them to resolve a wider range of issues with greater speed and efficiency
“This journey is one we’re undertaking together—with each team member’s efforts and commitment to the shared goal, we’re well on our way to zero bugs. Let’s keep pushing forward and make this vision a reality,” concludes Širokij.
The Ops Center ensures prompt responses to application bugs, infrastructure incidents, and security threats.